Please check with your bank for the transaction status. Amount pertaining to a failed transaction is normally rolled back within 7 working days. However, the time taken can vary from bank to bank. If the transaction was successful and the money has been credited to our account we will initiate refund within 2 working days.

The expected timelines are as below:
- Net-Banking: 7 business days
- Debit Card /Credit Card: 7 business days

For cases where refund has been initiated, refund details are sent to the registered email address. We request you to check your email address. The refund amount should reflect in your bank statement with "xyz (TBD)" as the payer name.

If refund is not reflecting in the account statement, you can trace the amount by sharing the refund details with your bank. If you are still unable to track your refund, please feel free to reach out to our customer support team.

Please login to your account to check the status of your exchange request: Login popup URL

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page and check the status of your exchange request.

Please login to your account to check the status of your return request: Login popup URL

If you are already logged in to your account, please navigate to the ‘My Orders’ section from the account icon on the top right-hand side of the page to check the status of your return request.

Just F offers a free return service within 15 days of order delivery. If you are unable to raise a return request, it may be because your product has crossed the 15 -day return window.

Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is available in the Offers Terms & Conditions. For any clarification, please feel free to contact our customer care.